Job Description
LeadSquared is a fast-growing SaaS CRM company serving 2,000+ customers globally with a growing presence across India, US, Middle East, ASEAN, ANZ, and South Africa.
We are looking for a Lead Product Support professional to drive customer issue resolution, mentor support engineers, and collaborate closely with product and engineering stakeholders to deliver an exceptional customer experience.
Key Responsibilities:
Lead and mentor product support engineers handling enterprise customer issues
Own critical escalations and ensure timely resolution within SLA timelines
Troubleshoot complex product, API, webhook, and integration-related issues
Collaborate with Product and Engineering teams on bug resolution and product improvements
Drive support process improvements, documentation, knowledge management, and operational excellence
Support onboarding, customer training, and ad...