Job Description
Opportunity
We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works Monday‑Friday 9 AM‑6 PM UK time and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. We will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work‑life balance. This will be an in‑office position based in our office in Manchester, UK.
Responsibilities
- Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
- Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
- Consult with customers to ensure their business operations run effectively on ...