Senior Production Support Analyst, Synthetic Prime

Work Location: Singapore, Singapore Hours 40 Line Of Business Technology Solutions Pay Details We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job Description About the Role We are seeking a Senior Production Support Analyst to support the Synthetic Prime platform. You will act as a key point of contact for the business, ensuring platform stability, managing incidents, and driving continuous improvement across production systems. Key Responsibilities Production Support & Incident Management Provide L2 production support for Synthetic Prime and related applications Lead incident triage, prioritization, escalation, and resolution Own problem management including root cause analysis and remediation Communicate incidents, risks, and outages clearly to stakeholders
Application Stability & Mo...