Job Description
Description
:
About the Role
We are seeking a Senior Production Support Analyst to support the Synthetic Prime platform. You will act as a key point of contact for the business, ensuring platform stability, managing incidents, and driving continuous improvement across production systems.
Key Responsibilities
Production Support & Incident Management
Provide L2 production support for Synthetic Prime and related applicationsLead incident triage, prioritization, escalation, and resolutionOwn problem management including root cause analysis and remediationCommunicate incidents, risks, and outages clearly to stakeholdersApplication Stability & Monitoring
Monitor system health and proactively prevent production issuesImprove application performance and resiliencyTroubleshoot application, system, and data integrity issuesChange & Release Management
Execute ch...