Job Description
About the Role
Reporting to the Director of Patient Programs, the Senior Program Manager will inspire and lead a team of Program Managers in developing and executing patient support programs. The role includes direct oversight of a team, accountability for patient care delivery, operational quality, and partner satisfaction, and requires building strong relationships with partners, stakeholders, and cross‑functional teams.
Responsibilities
- Guide the delivery of patient support programs and ensure continuous process improvement and operational excellence of specific programs and partner portfolios.
- Ensure programs meet targeted KPIs and metrics and operate in compliance with regulatory, partner, and quality guidelines.
- Coach and develop direct reports while ensuring strong team engagement across managed programs.
- Co‑create solutions with partners, program managers, and cross‑functional unit...