Job Description
Job Description
We are looking for a Senior PS Consultant to join our team. Miratech delivers end-to-end Customer Experience (CX) solutions to a diverse portfolio of clients. This role focuses on designing and delivering modern cloud-based contact center solutions, with an initial focus on a Talkdesk project
Responsibilities:
- Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
- Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
- Analyze business and technical requirements to define scalable and efficient architectures
- Own and evolve contact center solution architecture across cloud platforms
- Configure and customize solutions (IVR, routing strategies, integrations, automation)
- Lead implementation, deployment, and upgrade activities