Senior Quality Analyst – Call Centre Improvements

Sun Life Financial in Metro Manila is looking for a Quality Analyst to perform complex quality assurance assessments and collaborate with Canadian Operations Business Partners. The role demands a strong background in quality metrics and is crucial for continuous improvements in operations.

Candidates should have at least 3 years of experience, a relevant degree, and exceptional communication skills. Responsibilities include conducting quality assessments, reporting process gaps, and working closely with the leadership team to enhance quality programs.