Job Description
We are looking for Quality Analyst professionals with 2 year of experience specializing in auditing calls/ CHATs and sharing feedback. Job Description: Analyze and verify customer accounts as per available data Monitor calls on client provided guidelines Provide feedback to front line agents to prevent errors from occurring in the future Technical troubleshoot knowledge related to customer’s services issue Serve as a subject matter expert on client’s business rules, customer interaction policies and support tools Basic Requirements: Good communication and interpersonal skills – verbal and written (fluency in English and comprehension ability) Strong team player who exhibits patience as well as the ability to help team members Must be reliable in terms of attendance Professional behavior, appearance, and communication skills Basic knowledge of Excel and computer applications Good at preparing RCA (Root Cause Analysis) and identify trends to provide feedback Ability to adapt to frequent ...