Job Description
We are looking for Quality Analyst professionals with 2 year of experience specializing in auditing calls/ CHATs and sharing feedback.
Job Description:
- Analyze and verify customer accounts as per available data
- Monitor calls on client provided guidelines
- Provide feedback to front line agents to prevent errors from occurring in the future
- Technical troubleshoot knowledge related to customer’s services issue
- Serve as a subject matter expert on client’s business rules, customer interaction policies and support tools
Basic Requirements:
- Good communication and interpersonal skills – verbal and written (fluency in English and comprehension ability)
- Strong team player who exhibits patience as well as the ability to help team members
- Must be reliable in terms of attendance
- Professional behavior, appearance, and communication sk...