Job Description
Job Description
This role leads Cint’s Voice of Customer (VOC) and Customer Insights programs to drive measurable business outcomes by translating customer insights into prioritized operational, product, and GTM actions. It requires strong collaboration with executive stakeholders to ensure adoption and accountability. Reporting directly to the Chief Experience Officer (CXO), this leadership position supports a customer‑centric culture across the organization by partnering closely with all teams, specifically Customer Experience (CX), Commercial and R&D, to embed customer feedback into all decision‑making processes and product roadmaps.
Key Responsibilities
- Program & Methodology Architecture: Design, execute and deliver end‑to‑end statistically robust customer insights workflows spanning CSAT trackers, relationship NPS and semi‑annual customer research (SACR), automated feedback loops, and specialized B2B research.
- Manage an Extensive R...