Senior Retail Banking Operations Lead (Contact Center)

ING Hubs Philippines is seeking a driven leader for Retail Bank Operations. The candidate will manage a team, focusing on operational excellence across various banking services. Responsibilities include establishing operational processes, driving performance improvements, and fostering an inclusive team culture. Ideal candidates have 5+ years in banking or contact center management and are dedicated to exceptional customer service. This role is crucial to enhancing customer experiences and improving performance metrics.
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