Senior SaaS Support Advocate – Email & Chat (Bilingual)

Boldr is seeking a passionate Senior Customer Advocate in Monterrey, Nuevo León, who will interact with customers to address inquiries and resolve complaints regarding client products. Ideal candidates will have a Bachelor's degree and at least three years of customer service experience, including support for SaaS products. Strong written English and German skills are essential. This role requires analytical thinking, customer orientation, and the ability to adapt communication styles.
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