Job Description
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from KTek Resourcing 5+ years of hands-on Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows). Deep expertise in Salesforce Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, automation). Proven experience implementing Agentforce AI solutions (chatbots, AI-assisted routing, case classification). Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement. Experience integrating Verint WFM with Service Cloud for scheduling, adherence, and workforce optimization. Advanced knowledge of Salesforce development architecture patterns and secure coding practices. Skilled with Salesforce APIs (REST, SOAP, Bulk, Streaming) for enterprise integrations. Proficiency with GitLab and CI/CD pipelines (scratch orgs, packages, Git, DevOps tooling). Familiarity with enterprise systems in Inventory...