Job Description
ROLES and RESPONSIBILITIES
The Senior Satellite Terminal Support Engineer is part of the ALLSPACE team who are responsible for providing technical support to ALLSPACE customers. The Senior Satellite Terminal Support Engineer will work at ALLSPACE Technical Operations Centre (TAC) and will be responsible for resolving customer issues and supporting service activation. Flexibility to work shifts and occasional overtime may be needed as operations scale to meet a global customer base.
Responsibilities of this role are listed below:
- Act as a founding member of the support team, playing a key role in establishing and scaling ALLSPACE’s technical support and operational capability.
- Lead and coordinate complex technical investigations with Satellite Network Operators, teleport providers, and modem vendors, driving root cause analysis across RF, IP, and modem layers.
- Maintain clear ownership of customer communications during all operati...