Job Description
Senior Planner
Location: Birmingham. Full‑Time | Permanent.
About the Role
We are looking for a Senior Planner to lead our Customer Services team in delivering a high‑quality, customer‑focused service. You will play a key role in driving productivity, efficiency, and continuous improvement across our operations.
What You’ll Be Doing
- Lead and support a dynamic team to manage resource diaries for optimal productivity.
- Handle complaints, identify trends, and drive service improvements.
- Produce performance reports and KPIs to enhance delivery.
- Collaborate with site teams, supervisors, and clients to ensure smooth operations.
- Champion health & safety standards and company policies.
- Attend client meetings and manage staff performance and appraisals.
- Drive continual improvement and operational excellence.
What We’re Looking For
- Strong leadership...