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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- The ideal candidate is a hands-on security expert with strong technical depth, customer- facing experience, and a proven track record in operational security management.
- Administrate customer security platform technologies (i.e. FW/UTM, IDS/IPS, SWG/SEG, VPN GW, EPP/EDR, SASE/CASB, DLP, etc.) within the stipulated SLAs
- Response to managed security platform Fault Incidents, upon monitoring system alerts or upon Customer’s escalation.
- Troubleshoot and resolve security platform Fault Incidents. Log TAC Support Tickets with product Maintenance Vendor / Principal vendors, when necessary.
- Make configuration changes on managed security platform, upon Customer’s request/approval • Patch/Upgrade managed security platforms’ software during scheduled Maintenance Windows.
- Prepare Incident Reports (IRs) on high severity Fault Incidents (i.e. P1 and P2).
- Perform routine administrative tasks (e.g. configuration backups, housekeeping, et...