Job Description
Job Profile Summary
The primary responsibility of the Security Engineer (Senior) is to provide technical support to NTT / Dimension Data Intelligent Security (Ltd) clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. The TS Implementation Engineer (Senior) is involved in more complex environments for installation, configuration and fault management.
The successful candidate will join a team of engineers and as a senior you will be expected provide coaching to the team and report into the operations manager. The responsibilities will be that all operational tasks are completed per the SLA, mentorship of the team with regards to development and deal with client escalations experienced within the team.
Responsible for s...