Job Description
Job Title: Senior Security Engineer
Job Location: Sanpada, Navi Mumbai
Experience: 3+ yrs of experience
Job Summary
We are seeking an experienced Level 2 Technical Support Engineer to provide 24/7 support for cybersecurity products across multiple platforms. This is a product-based role (NOT SOC Analyst) focused on troubleshooting, configuration, and operational support for endpoint, email, and network security solutions , including EDR/XDR technologies from Trend Micro and other leading vendors .
Key Responsibilities
Core Support Responsibilities
- Deliver Tier 2 technical support for:
- Endpoint, Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors.
- Respond to customer inquiries via phone, email, and live chat promptly and professionally.
- Diagnos...