Job Description
About the role
If you enjoy wearing many hats, Senior Service Delivery Manager might be your niche! This role serves the business in various capacities including leader, change agent, strategic consultant, program manager, subject matter expert, and customer advocate. This role is responsible for the execution of client programs and opportunities once awarded. Working closely with sales and the global project management office (GPMO), the Senior Service Delivery Manager leads the knowledge transfer of the program requirements, financial model and goals as negotiated in the contract(s), master service agreement(s) and statement of works. In alignment with the customer, the Senior Service Delivery Manager defines the processes and, implements the program framework utilizing project/program planning tools, financial and workload forecasting methods and, internal coordination with other ...