Job Description
Elevate customer experiences with Questrade as a Senior Service Designer in Toronto, ON. Lead impactful service design projects while integrating research and innovative solutions in a hybrid work model.
In this pivotal role with Questrade Financial Group, the Senior Service Designer will collaborate on projects from discovery to delivery. You’ll conduct in-depth user research, map journeys, and create actionable service strategies using evidence-based insights. Your leadership will drive improvements across varied touchpoints and enhance both customer and employee experiences throughout the organization.
Key Responsibilities: • Lead end-to-end service design projects for continuous improvement • Conduct qualitative and quantitative research to identify needs • Design journey maps and service blueprints for alignment • Facilitate workshops to encourage cross-functional collaboration • Advocate for user and organizational needs to create balance
Requirements: ...
In this pivotal role with Questrade Financial Group, the Senior Service Designer will collaborate on projects from discovery to delivery. You’ll conduct in-depth user research, map journeys, and create actionable service strategies using evidence-based insights. Your leadership will drive improvements across varied touchpoints and enhance both customer and employee experiences throughout the organization.
Key Responsibilities: • Lead end-to-end service design projects for continuous improvement • Conduct qualitative and quantitative research to identify needs • Design journey maps and service blueprints for alignment • Facilitate workshops to encourage cross-functional collaboration • Advocate for user and organizational needs to create balance
Requirements: ...