Job Description
Job Description
Position Purpose
Position Profile
Position Description
Senior Service Desk Analyst
Key Responsibilities
Position Purpose
To provide key customer contact and communication functions enabling the team to achieve agreed service levels, and to contribute to the creation and maintenance of a positive working environment that encourages the exchange and development of knowledge and skills.
Position Profile
Department: Managed Service Delivery - Service Desk
Line of Business: Services
Position Description
Senior Service Desk Analyst
Services - Managed Service Delivery - Service Desk
Key Responsibilities
- Monitor telephone queues & answer calls within stated guidelines.
- Identify the urgency and impact of Requests / Incidents and adhere to set processes.
- Take ownership of any Major Incident (MI) and provide timely updates to stakeholders....