Senior Service Desk Technican

Senior Service Desk Technician, Service Desk Lead, Service Desk Team Leader, Senior Service Desk Analyst, Office based, Liverpool.

PLEASE NOTE: This is not a hybrid role, you will be required to work in the office 5 days a week.

My client, a growing name in the retail area is looking for a Senior Service Desk Technician/Engineer/Analyst who is looking to make a move into a Service Desk Team Leader role.

You will be required to assist the Service Desk Manager with the general running of the Service Desk.

Key Responsibilities for the Senior Service Desk Technician / Service Desk Team Leader role include;

* Assist the Service Desk Manager in supervising the Service Desk staff.
* Handle the IT support queue when needed.
* Assist the IT Support / Service Desk technicians with incident management and service request fulfilment.
* Aid with managing breached SLAs.
* Assist the Service Desk Manager with defining, validating and distributing metr...