Job Description
The Service Engineer will be responsible for meeting the daily service, calibration, maintenance and repair needs of the customer’s equipment. The individual will establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.
Job Responsibilities
- Basic troubleshooting, installation, calibration, maintenance and repair on designated equipment.
- Completing Preventative Maintenance/calibration
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up.
- Utilising the escalation process to resolve customer service delivery issues.
- Identifying and participating in sales opportunities such as new contracts or contrac...