Senior ServiceNow CSM Expert | ITSM & ITIL Lead

Capgemini, located in Lisbon, is looking for a Subject Matter Expert in CSM ServiceNow. This role involves managing and configuring ServiceNow ITSM modules, optimizing service delivery, and collaborating with stakeholders to improve IT service operations. Candidates must have at least 4 years of experience in the field, a strong grasp of ITIL best practices, and fluency in both Portuguese and English. The position promotes a hybrid work environment, fostering professional growth and offering an attractive benefits package.
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