Job Description
Hence, you support the ServiceNow platform's core modules, IT asset management (ITAM), discovery/ IT Operations Management (ITOM), and configuration management database (CMDB).
Work Arrangement
EMEA Hours (3:00PM - 12:00PM) & required to support on-call.
Responsibilities
- Manage and optimize standardized, out-of-the-box ServiceNow processes according to demand, ensuring efficient and streamlined processes.
- Troubleshooting and resolving technical issues and defects related to ServiceNow processes.
- Collaborate with cross-functional teams to integrate ServiceNow with various business systems and applications and their interfaces, based on REST API technology.
- Assist and guide juniors of ServiceNow Support Operators.
- Create and maintain technical documentation.
- Be responsible for Operational stability, i.e. make sure that processes are adhered to and daily checks are carried out, including schedu...