Job Description
Senior Service Coordinator
Our client requires the services of a Senior Service Coordinator to guarantee a high-quality customer service experience and an efficient system for service and maintenance.
Duties & Responsibilities
Key performance areas:
- Promote teamwork within the department and cross-functionally. Actively resolve issues that come up.
- Manage subcontractors to ensure the business delivers customer needs and maintain cost targets with a healthy balance between internal Technicians, overtime, and outsourced jobs.
- Maintain positive relationships with Asset Management Companies.
- Responsible for the after-sales services function.
- Reports into the Customer Liaison leader.
- Establish and lead a high-performance services team measured by performance KPIs.
- Responsible for building and maintaining team capability (both admin staff and technician skills on ...