🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
Application Monitoring & Maintenance
- Monitor application performance and availability.
- Perform routine health checks, backups, and apply patches or upgrades.
- Ensure compliance with security and operational standards.
Incident Management & Troubleshooting
- Respond to and resolve application-related incidents promptly.
- Diagnose root causes and implement corrective actions.
- Escalate complex issues to development or infrastructure teams.
User Support & Training
- Provide first-line support for application queries and issues.
- Assist users with functionality and best practices.
- Develop and maintain user guides and training materials.
Collaboration & Coordination
- Work closely with developers to report bugs and suggest improvements.
- Participate in testing new releases and deploymen...