💼 Full-Time Position

Senior Software Engineer - Customer Experience Platform

🏢
Hopper
📍 madrid, kingdom of spain, Spain
📍
Location
madrid, Spain
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Senior Software Engineer - Customer Experience Platform
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Hopper Madrid, Community of Madrid, Spain


About The Team

The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.


We build and operate the systems that enable fast, high-quality support at scale, including:



  • Customer self-serve experiences within the Hopper app and partner-integrated flows
  • Internal agent platforms that enable efficient, high-quality human resolution
  • HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners

Together, these platforms support millions of travele...