Job Description
Backend Support Engineer
Location: Dubai (Onsite)
Key Responsibilities- Provide L2/L3 production support for Java‑based applications and microservices.
- Monitor application health, logs, and system metrics to ensure high availability and performance.
- Analyze and resolve production issues, including performance degradation, memory leaks, and service outages.
- Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
- Support deployments, releases, and hotfixes in coordination with DevOps and development teams.
- Handle incident management, SLA adherence, and on‑call support as required.
- Debug application issues using logs, stack traces, thread dumps, and heap dumps.
- Work with Redis caching issues, database performance bottlenecks, and messaging failures.
- Support containerized applications running on Docker and Kubernetes.
- Document issues, fixes, SOPs, a...