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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Providing IT service design expertise, including project planning and definition, technical architecture guidance, documentation creation/consultation and business requirements gathering;
- Working as part of the team providing transition management support from new to mature solutions within their domain; supporting change projects by ensuring that best practices are adhered to during all phases of implementation.
- Establishing relevant standards for future implementation strategies (e.g., standards around performance monitoring).
Requirements
- Supports all service delivery functions with the goal of optimizing and simplifying processes while adhering to regulatory requirements and organization goals
- Collaborates with others to plan, test, and implement new and existing projects within the organization.
- Demonstrates expertise in transitioning business processes from one phase of ITIL to an...