Job Description
Our enterprise level client is seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise‑grade, cloud‑based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards.
About the Role
We are looking for an experienced professional to take on the role of Amazon Connect Architect at the Principal Level, requiring 15+ years of experience.
Responsibilities
- Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi‑region resilience.
- Apply AWS Well‑Architected Framework principles and...