Job Description
Overview
Senior Specialist Account Operations (M/F/d) – responsible for ensuring reliable end‑to‑end service levels for the assigned account pool within Account Operations North America. Reports to the Manager.
Responsibilities
- Provide customer service support to all assigned customers in the specific market.
- Maintain close cooperation with internal and external stakeholders (Sales, AO Team, Finance, Order Fulfilment, etc.) on backlogs, scheduled deliveries, cancellations, launches, pre‑pack promotions, and more.
- Monitor credit‑blocked orders and coordinate credit limit increases with Finance and Sales.
- Coordinate new customer set‑ups and changes to customer master data, customer number closures, order blocks, as well as changes and withdrawals from associations, in cooperation with Finance, IT, and Customer Master Management.
- Set and/or authorize order and invoice value dates in accordance with applicable regulati...