Job Description
Service Performance and Issue Resolution
Execute daily Travel & Expense Management activities accurately and on time, in line with service levels and financial closing timelines. Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary. Handle complex cases diligently, ensuring accurate resolutions and compliance with policies. Process and resolve complex operational queries concerning rejected or incomplete expense reports, policy non‑compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries. Identify operational issues, resolve them within the scope of the role, and elevate unresolved or structural issues to the Team Lead.
Process Management and Continuous Improvement
- Contribute to standardization and continuous improvement within the Purchase‑2‑Pay operations team.
- Collaborate with the process management team by providing op...