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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
TL; DR
- Drive IT service management (ITSM), process governance, and operational excellence across Technology functions.
- Lead process improvement, workflow automation, and service optimization initiatives using ITIL, Agile, Lean, and DevOps practices.
- Manage cross-functional projects, risks, incidents, and continuous improvement efforts to improve service reliability and operational efficiency.
- Act as the bridge between Engineering, Operations, Risk, Audit, Security, and business stakeholders to ensure effective delivery and governance.
Why This Role Matters
- Ensures IT operational processes remain scalable, efficient, and aligned with business objectives.
- Improves service reliability and minimizes operational risks through strong governance and process controls.
- Drives automation and process standardization to increase productivity and reduce manual effort.
- Supports critical ...