Job Description
Responsibilities
Operations
· Perform data entry for compliment feedback forms and upload of data into IFS accurately and timely
· Conduct daily audit checks on IFS case creation
· Respond to enquiries from case handlers and Interchange Operations Supervisors regarding IFS-related matters
· Maintain and update IFS guidelines for case handlers
· Amend IFS routing rules during Operations Supervisors’ extended leave periods
· Update and maintain the IFS master list
· Monitor and update IFS performance dashboards (Power BI)
Procurement
· Track and monitor actual expenditures
· Ensure procurement processes comply with policies and proper documentation requirements
· Monitor finance payments to vendors and follow up when necessary
· Track Purchase Order (PO) contract expiry dates
· Initiate requests for new PO contra...