💼 Full-Time Position

Senior Support Consultant - Product & Customer Enablement

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KPMG
📍 Australia, New South Wales, Australia
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Location
Australia, Australia
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Posted
June 07, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

We are seeking a Senior Support Consultant - Product & Customer Enablement to play a critical role in how customers experience, adopt, and rely on the Community Care platform.

This is not a traditional Level 1 or Level 2 support role. You will lead the technical and functional support of our Dataverse & Dynamics 365 Community Care platforms for mission critical systems across multiple clients.


You will also work hands‑on with Dataverse, Power Platform, and custom solutions, while engaging directly with customers as a trusted, accountable consultant.

Key Responsibility

  • Take full ownership of customer support issues end‑to‑end, from initial engagement through investigation, resolution, documentation, and follow‑up.
  • Engage directly with customers via written and verbal communication, clearly explaining root causes, options, trade‑offs, and recommended outcomes.
  • Diagnose and resolve issues related to platform behaviour, conf...