Job Description
ENVIRONMENT
DELIVER consistent, high-quality first- and second-line support to end users to ensure productivity and service continuity as the next hands-on Senior Support Engineer wanted by a dynamic Internet Service & Network Specialist. This role focuses on effective incident and service request management, second-line troubleshooting, and supporting endpoint/application rollouts, while maintaining accurate ITSM records and knowledge documentation in line with organisational standards and audit requirement. Support typically includes (where applicable): user endpoints (laptops/desktops/cell phones/tablets), standard and non-standard corporate applications, collaboration tooling, printers/peripherals, user access and authentication issues, device provisioning and software deployments, and meeting room / AV support. You must have Matric/Grade 12 with 3–5 years’ experience supporting end-user computing environments, providing first- and second-line support.