💼 Full-Time Position

Senior Support Escalation Manager

🏢
Microsoft Corporation
📍 Bukit Jalil, Malaysia, Malaysia
📍
Location
Bukit Jalil, Malaysia
📅
Posted
June 03, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

**Overview**

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Asia Technical Services organization is responsible for landing Customer Support, Customer Experience and One Services priorities including being the local incident commander for large-scale events and high-impact o...