Job Description
YOUR QUALIFICATIONS
High school diploma or equivalent required;
Minimum of 5 years, of customer service experience from a professional environment that required direct contact with the customer.
Minimum of 2 years of Treasury Client Services Service experience or equivalent.
Previous leadership, mentoring, and coaching experience preferred.
Experience preferred working with: CCaas Solutions (Nice, Five9, Talkdesk, Genesys, etc.) Cloud-based CRM (Salesforce, MS Dynamics, etc.)
INTERNAL AND EXTERNAL CONTACTS
Initiates and receives frequent external contacts from customers.
Frequent contact with all levels of management and branch personnel.
Customer contact regarding Treasury Management products and services.
Contact with vendors and other service providers as required.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Office environment. Ability to operate a computer. Ability to communicate in order to exchange simple to complex information with in...
High school diploma or equivalent required;
Minimum of 5 years, of customer service experience from a professional environment that required direct contact with the customer.
Minimum of 2 years of Treasury Client Services Service experience or equivalent.
Previous leadership, mentoring, and coaching experience preferred.
Experience preferred working with: CCaas Solutions (Nice, Five9, Talkdesk, Genesys, etc.) Cloud-based CRM (Salesforce, MS Dynamics, etc.)
INTERNAL AND EXTERNAL CONTACTS
Initiates and receives frequent external contacts from customers.
Frequent contact with all levels of management and branch personnel.
Customer contact regarding Treasury Management products and services.
Contact with vendors and other service providers as required.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Office environment. Ability to operate a computer. Ability to communicate in order to exchange simple to complex information with in...