Job Description
🔥 We’re Hiring: Senior Tech Services Engineer (WFA)
We’re looking for a seasoned technical operator who thrives in complex environments, owns their craft, and elevates the people around them.
If you’re the engineer others turn to when things get messy, this is your seat.
What You’ll Own
- Advanced Support Delivery: Solve the tough stuff. Lead structured escalations. Keep client environments stable, secure, and humming.
- Mentorship & Technical Leadership: Guide junior engineers, reinforce standards, and help shape a high‑performance technical culture.
- Client Onboarding & Projects: Drive smooth transitions, support project execution, and ensure clients feel the impact of great engineering.
- Operational Excellence: Spot inefficiencies, refine SOPs, strengthen documentation, and push continuous improvement.
- Systems Reliability: Administer, optimise, and troubleshoot across Micros...