Job Description
Reuters is looking for Technical Support Engineer to be based in our office in Dubai.
This role blends Technical Account Management (TAM) with advanced (L2) Service Engineering responsibilities to create a strategic technical partner for our global media and sports organization clients. The Technical Account Engineer acts as a trusted technical advisor, proactive service optimization expert, and strategic engagement partner, while also serving as a secondary incident resolver for complex technical issues.
The ideal candidate merges deep technical platform expertise with strong relationship management skills, delivering a white-glove experience that drives customer success with Reuters products, minimizes incident impact, and strengthens Reuters’ partnerships with our customers.
About the RoleIn this opportunity as Technical Support Engineer, your main responsibilities will include:
Technical Account Management (Primary Focus)