Job Description
Senior Technical Consultant- Managed Services Company Overview: 89 Solutions is a pure-play ServiceNow EmployeeWorks (Moveworks) partner delivering enterprise-grade AI solutions that transform employee support and productivity at scale. With a proven track record globally, we are recognized for leading the market in successful Moveworks implementations and advanced Agent Studio use cases that deliver measurable business impact. Responsibilities: As a Senior Technical Consultant in our Managed Services practice, you’ll responsibilities will be as follows: • Own the end-to-end health and stability of live Moveworks environments through regular platform monitoring, including integration health, user ingestion, and content pipelines. • Lead Moveworks incident management and triage — act as the first line of support, resolving production issues and coordinating with internal specialists for complex escalations. • Fine-tune existing Moveworks configurations (plugins, utterances, workflows, a...