Job Description
A Day in Your Life at MKS:
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in improving quality & process improvement and provide knowledgeable and timeline customer support. In this role, you will report to the Product Hardware Engineering Manager.
You Make An Impact By:
+ Providing expert-level technical support to customers, resolving complex technical issues related to company products or services
+ Handling escalated technical issues and collaborate with cross-functional teams to resolve customer problems
+ Interacting directly with customers to understand and diagnose technical issues, providing timely and effective solutions
+ Mentoring and coaching junior technical support engineers, providing guida...
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in improving quality & process improvement and provide knowledgeable and timeline customer support. In this role, you will report to the Product Hardware Engineering Manager.
You Make An Impact By:
+ Providing expert-level technical support to customers, resolving complex technical issues related to company products or services
+ Handling escalated technical issues and collaborate with cross-functional teams to resolve customer problems
+ Interacting directly with customers to understand and diagnose technical issues, providing timely and effective solutions
+ Mentoring and coaching junior technical support engineers, providing guida...