Job Description
Senior Technical Services Manager - BASIS:Johannesburg
The Technical Service Manager (TSM) serves as the primary technical point of contact for SAP Enterprise Cloud Services customers, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA Private Cloud Edition, S/4HANA Cloud Extended Edition, and HANA Enterprise Cloud Advanced Edition. The TSM drives end-to-end technical engagement from onboarding onwards, including customer onboarding, continuous service delivery, technical governance, architecture discussions, release and maintenance planning, service optimization, escalation handling, and technical advisory across the customer lifecycle. The TSM is expected to maintain high customer satisfaction through proactive issue mitigation, technical leadership, and strong stakeholder engagement while helping customers maximize the value of their SAP cloud transformation journey. The role acts as a trusted technical advisor to customers and partners by understanding customer...