Job Description
**Senior Technical Support Engineer**
Vocera is now part of Stryker and is looking for a Senior Technical Support Engineer. In this role, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. Our Global Support Team works together 24x7 to take on technical challenges and provide a positive experience for our customers.
**What You Will Do:**
+ You will document and manage customer issues and requests, delivering excellent customer service and managing customer expectations.
+ Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution.
+ You will collaborate within the company, escalating issues and engaging others to solve hard problems.
+ Revi...
Vocera is now part of Stryker and is looking for a Senior Technical Support Engineer. In this role, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. Our Global Support Team works together 24x7 to take on technical challenges and provide a positive experience for our customers.
**What You Will Do:**
+ You will document and manage customer issues and requests, delivering excellent customer service and managing customer expectations.
+ Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution.
+ You will collaborate within the company, escalating issues and engaging others to solve hard problems.
+ Revi...