Job Description
Our Customer Support team is at the center of our mission to power the world’s contracts. Working cross-functionally, and with our customers, this team ensures we’re building a product legal team’s love. Technical Support Engineers are primarily responsible for customer support/satisfaction and will be the point of contact for all technical support questions from Ironclad customers. You would be expected to have deep product knowledge and empathy to drive problem resolution with our customers. We’re looking for a team player who is customer‑centric, creative and acts with a sense of urgency and ownership.
The role
We’re hiring a Senior Technical Support Engineer to support our EMEA customers and serve as a senior point of contact during regional business hours. This role is critical to maintaining high‑quality support coverage in EMEA and will act as the main escalation point for urgent or complex technical issues.
This person will bring deep troubleshoo...