💼 Full-Time Position

Senior Technology Operations and Support Engineer, Network & Telephony

🏢
Ralph Lauren
📍 Bengaluru, Karnataka, India
📍
Location
Bengaluru, India
📅
Posted
May 28, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Position Overview

Assist with managing the Retail Network Infrastructure daily operations and network-based telephony solutions. Perform system maintenance, identify trends and provide reporting for outages and resolutions. Will be responsible for several different types of network designs installed across the regions including Cisco, Cisco Meraki, Cloudgenix and traditional WAN, IWAN and SDWAN.


Essential Duties & Responsibilities

Key Responsibilities

  • Provide connectivity troubleshooting and support in response to Help Desk service requests and Retail Operations business needs
  • Responsible for all Retail installed routers, switches, wireless access points and telephony connectivity.
  • Management of the wired and wireless infrastructure using tool platforms from our various hardware providers, Cisco, Meraki, Cradlepoint, Cloudgenix, Solarwinds
  • Remote device configuration for MAC work or for SEV 1 hardware replacement
    • ...