Senior TQA Lead - Training & Quality Excellence

EPOS in Kuala Lumpur seeks a Senior TQA Executive to enhance training effectiveness and quality in customer service operations. The role involves evaluating training delivery and assessing trainer performance while identifying operational gaps. Ideal candidates should have at least 3 years of relevant experience, strong analytical skills, and a commitment to continuous improvement in customer experience. This position offers opportunities to impact operational efficiency significantly and drive data-backed improvements.
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