Job Description
Are you passionate about developing people, driving performance, and creating impactful learning experiences? We're looking for a Senior Trainer who can deliver engaging training programs, identify performance gaps through data, and implement learning solutions that improve business results.
What You'll Do
- Facilitate onboarding, refresher, and upskilling programs for employees.
- Analyze performance metrics to identify training needs and knowledge gaps.
- Design and deliver targeted learning interventions that drive measurable improvements.
- Evaluate training effectiveness through post-training assessments and performance reviews.
- Maintain and update training materials, documentation, and learning resources.
- Partner with Operations, QA, HR, and Clients to align training initiatives with business objectives.
- Support continuous improvement through data-driven recommendations and strategic le...