Job Description
A career as a Senior Transformation Advisor on the Transformation team at the Customer experience Centre (CEC) at National Bank means acting as a strategic leader in the transformation, with a particular focus on leveraging AI and emerging technologies to generate organisational value.
Your role:
- Lead major transformation initiatives, including designing and delivering AI-based solutions.
- Define and deliver the strategic vision for the transformation of contact centres by integrating automation, AI and SaaS solutions.
- Lead and influence senior stakeholders (business lines, it, executives) in prioritising and implementing initiatives.
- Be responsible for delivering transformation and AI projects from end to end, including framing, execution and adoption.
- Coach and guide teams on best practises in AI transformation, innovation and exploitation.
- Ensure rigourous governance of initiatives (monitorin...